FREQUENTLY ASKED QUESTIONS

VILUXIORI boutiques offer FREE ground shipping on orders going to any destination in the United States. Please allow 3-8 business days for arrival in addition to handling and processing time. We ship orders to any U.S. address. Orders shipping to Alaska or Hawaii may require additional time for delivery. We cannot deliver to P.O. Boxes.

We offer expedited orders via 2-Day delivery and Overnight at an additional cost to you. Shipments are delivered on business days.

International packages ship with a flat fee as noted by the boutique and will be shipped with their carrier of choice. International shipments may be subject to additional customs, duties, and fees, which are the full responsibility of the recipient.

We work hard to curate and vet unique and exciting luxury boutiques that live up to our standards and yours. Our team of experts spends the time getting to know our boutique partners, understanding their own authentification process and, when possible, even visiting their shops in person to ensure they meet our partnership criteria.

Authenticity is paramount at VILUXIORI , giving you with peace of mind when it comes to selecting your next purchase. Our team of experts vet each and every boutique on VILUXIORI and we stand behind the authenticity of their goods. In addition, our boutiques are required to inspect each and every item to ensure its authenticity.

If you have concerns about the authenticity of your purchase, please contact us at customerservice@VILUXIORI .com. We want to know this information and will ensure you receive a quick and easy return within 14 days. We will also work with the boutique to rerun our verification process and ensure they are compliant with the highest standards we expect of all of our boutique partners. The posting of counterfeit goods or misleading seller information is grounds for removal from VILUXIORI.com.

We work hard to curate and vet unique and exciting luxury boutiques that live up to our standards and yours. Our team of experts spends the time getting to know our boutique partners, understanding their own authentication process and, when possible, even visiting their shops in person to ensure they meet our partnership criteria. At VILUXIORI , transparency is key. We also encourage you to get to know our boutiques as well – that’s why they include so much information about their business in their storefront. When in doubt, reach out to them to ask questions!

We encourage you to first reach out to the boutique to address any questions or concerns that you may have. But we are always here as well – you can reach the VILUXIORI team at customerservice@VILUXIORI.com and we will work with you to resolve the issue to the best of our ability.

The VILUXIORI Way

Who We Are

VILUXIORI is an exclusive, trusted marketplace, discovery platform and destination for highly desired luxury goods from vetted brands and designers who have curated their boutiques with their finest goods.

Our Vision

We view luxury as an emotion and not just as a price point. It’s about finding that unique, coveted item that sparks joy and excitement when it arrives on your doorstep. It’s about supporting creators that pour their hearts into bringing their creations to life that in turn enrich our own lives through their beauty.

Vetted & Trusted Boutiques

A discovery platform and luxury shopping destination, we are building a worldwide network of trusted luxury boutiques. Our team of experts spends time vetting and getting to know our boutique partners to bring you peace of mind and confidence on your shopping journey.

Authentic Luxury Goods

Authenticity is paramount at VILUXIORI. Our team of experts vet each and every boutique on VILUXIORI who are committed to the authenticity of their goods.  The posting of counterfeit goods or misleading seller information is grounds for removal from VILUXIORI.com.

Secure Payment

VILUXIORI does not hold any credit card information and leverages a third party for all transactions.  We accept all major forms of credit cards with secure payment protection for your purchase.

Shipping & Returns

All VILUXIORI purchases receive free standard shipping within the United States, unless otherwise noted by the boutique. Returns are at the discretion of our boutiques. Please review all boutique policies before purchasing.

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